Refund policy
At Mushcanyon, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.
Returns & Refunds
- You may request a refund within 30 days of your purchase.
- To be eligible, the item must be unused, unopened, and in its original packaging.
- For health and safety reasons, opened or used supplements cannot be returned unless they are defective or damaged upon arrival.
How to Request a Refund
- Email us at support@mushcanyon.shop with your order number and reason for the return.
- We’ll review your request and provide instructions for return if eligible.
- Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account.
- Contact your credit card company or bank — it may take some time before your refund is officially posted.
- Still no refund? Contact us at support@mushcanyon.shop
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos, and we’ll send a replacement or issue a refund.
Contact Us
For questions related to refunds and returns, email us at support@mushcanyon.shop